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Phone Contact

Customer Service

Improve First Call Resolution Rates
Qualified to Cross-sell and Up-Sell
Lower Customer Churn and Higher Profitability
Improve Brand Image & Loyalty

Technical Support

Lower Support Costs
Improve First Call Resolution Rates
Reduce Talk Time
Able to Leverage Problems Into Opportunities

Customer Acquisition

Higher Sales Close Rates
Lower Cost of Sale
Greater Top-Line Revenue
Higher Retention Rates
Cross-Sell & Upsell Products

MultiChannel Offerings

Inbound Live Operator
Outbound Live Operator
Email Response
Live Web Chat
Social Media Monitoring
Interactive Voice Response (IVR)


 

Outsourced Call Center Solutions: The Connection

For more than 30 years, The Connection has served both Fortune 500 and medium sized businesses as an award winning, U.S. based outsourced call center. The leading organizations we take on as clients benefit from the enhanced customer satisfaction we deliver, brand loyalty, and customer retention as well. With multiple locations across the United States we offer our clients the outsourced call center services and 24 x 7 support they require, 365 days a year. We specialize in outsourced call center services, serving the telecom, cable, wireless, broadband, health and wellness, hospitals and clinics, insurance, Health Benefit Exchanges, pharmaceutical, financial institutions, consumer products/retailing, crisis management, and tourism industries amongst many others.

Total Contact Center Management: Outsource Call Center Services and State-of-the-Art Technology

If you are looking to outsource call center services or for a total contact center package, The Connection is a outsource call center expert that will represent your brand in the professional manner you expect. Our outsourced call center services include phone, email response, live web chat, social media monitoring, interactive voice response (IVR) and other multichannel touch points. As an outsource call center, our specialties include customer service, help desk services, technical support, enrollment, and sales conversions.

Outsourced Call Center Services: Agent Training and Quality Assurance

Our outsourced call center services help businesses maximize revenue while reducing costs. The Connection customizes our outsourced call center services and agent training to client specifications and standards. Our web based quality management tools enable us (and our clients) to continually track outsourced call center services including trends, calls, and agent performance. Our professional, well-trained agents are key to the foundation of a strong, long-term client partnership.

Outsourced Call Center Services for Your Business

With over 130 years of combined technical expertise, experts at The Connection provide the creative and customized outsourced call center solutions necessary to keep your business online and your data secure. Contact The Connection at 800-883-5777 to learn more about outsourced call center services—we are happy to answer any questions you may have.