Client Testimonials

“When we began our relationship with The Connection we never dreamed we would have the level of partnership we have today!  We initially began with outsourcing a small portion of our incoming call center business. This has now evolved to them handling 100% of incoming calls and e-mail, monitoring of Social Media and various administrative functions.  They have integrated themselves so deep in our business it feels like we are all one company!  Our entire team at The Connection is second to none and they continue to excel at executing against the aggressive strategic goals we have.  I am proud to call them our partner!”

Vice President at the world’s largest lifestyle affinity membership organization


“Working with The Connection team at all levels of the organization is a great experience.  They exhibit a “can do” attitude and provide insight, feedback and value to their customers above and beyond their excellent call center services.”

Leading Call Center Consultant


“Thanks for getting the job done!  Our customers appreciate people that care and are helpful!”

 Director of Customer Care at one of the nation’s largest global Wi-Fi wireless carriers


“We outsource over 90% of our Sales and Customer Service contact center activities. As a result, we are totally reliant upon a strong and stable partner for the health and expansion of our business and the care of our customers. We have been working with The Connection for over 10 years because they have demonstrated the ability to adapt and grow with our changing business needs.  The Connection has provided us over the years with a knowledgeable and dedicated group of Sales and Customer Service agents that do an outstanding job of representing our brand and exceeding our call center metrics.”

 Vice President /General Manager of a Leading National Manufacturer & Retailer


“After years of working with many outsource service agencies, this was the smoothest launch we have experienced.”

Director of Customer Care at a leading wireless internet provider