Our executive team takes an active role in managing your account and analyzing results – with over 150 years of combined industry experience, we know how to deliver what you need.
Fred Weiner | President, Chief Executive Officer
Since founding The Connection in 1981, Fred has played an active role in day-to-day operations of the organization. In addition, Fred spearheads strategic planning, corporate positioning and expansion.
Complimenting Fred’s successful professional career is his involvement in a variety of life passions including flying, skiing, ski racing, and golf. Fred is a proud father of three children ages 20, 14, and 10. Fred’s passion for family and an active, healthy lifestyle is the foundation for his management style at all levels of the company.
Ken Unruh | Vice President, Chief Technical Officer
Ken has worked with The Connection since 1994 and has overall responsibility for all technical and physical infrastructures. He has nearly 20 years experience designing and delivering custom business solutions involving technical data and network integration, customized voice solutions, advanced call routing and call center operations. Ken oversees software development, voice and data networking, telecommunications and workforce management. Prior to joining The Connection, Ken worked in business operations for 7 years for a major, national outsourcing organization delivering solutions to financial, retail, insurance and call center organizations.
Harvey Johnson | Vice President of Call Center Operations
Harvey began his career with The Sharper Image, for whom he worked for nearly 25 years as the Senior Vice President of International Call Center Operations overseeing the retail firm’s global call center. The Connection was a vendor for Harvey for nine years until he came to work at The Connection.
In his role with The Connection, Harvey oversees all call center operations, employee development and training. He closely manages the daily call center performance of our clients’ service standards and overall agent quality. Harvey puts a strong focus on employee development, mentorship and accountability. He gives every call center employee, from the CSR level to the Call Center Manager, the tools and the path they need to be successful and then he holds each and every employee accountable to meeting our clients’ Key Performance Metrics.
Carolyn Barcus | Director of Client Services
Carolyn has over 18 years experience in the domestic and international contact center services industry. Over that time she has worked with organizations ranging from Fortune 500 companies to start-ups. Carolyn incorporates a highly collaborative process that helps generate high impact and creative solutions that foster results and strong client relationships.
In her role, Carolyn and her team are responsible for executing operational implementations, as well as the ongoing success of each of our client partners.
Industry Expertise: Healthcare, Financial Services, Insurance
Michael C. McMillan | Vice President of Sales and Marketing
Michael has over 14 years of experience in the contact center service industry and has worked in every role from a front line agent to a system administrator. Michael’s diverse experience allows for him to engage and brainstorm with his clients to find the absolute best solution for their needs across many industry verticals. On a daily basis, Michael is charged with helping new businesses utilize the services of The Connection, growing relationships with current clients, and spreading the awareness of the award-winning contact center solutions offered by The Connection.