Call Center Mission Statement

The Connection® is a US- based provider of customized and scalable, high quality contact center services for corporate and government clients.

The Connection Core Values

Client Focused – The Connection focuses on client partnerships by creating an internal culture that is passionate about emulating client values and brand. Our goal is to effectively act as another arm of your company, providing you call center solutions that suit your brand and your own company’s mission.

Creating Value – We partner with clients to maximize efficiencies, reduce costs, and deliver the highest quality results possible. Our call center is geared to provide customers with the same level of service they would get from your own in-house employees.

Commitment – The Connection is dedicated to long-term relationships with employees and client partnerships. We are constantly looking for ways to improve our call center solutions so that our relationships with clients and employees continue to grow over time.

Community – We are committed to making a difference in the community. Through actively participating in various community service projects, we financially support local communities and organizations.

Integrity – We believe integrity is essential in every relationship we have, whether with clients, between employees, in company and vendor relations or between our company and the community.

Valuing Teamwork – Every employee is valued as an important member of the organization, ensuring daily ongoing success of our clients’ mission. From the lowest level to the highest level, we strive to make sure everyone knows that they are an integral part of our successful call center team.

Our Commitment. Your Success.

We pride ourselves on the fact we are 100% client-focused. From customer service representatives to senior management, we strive to meet your goals, key performance metrics, and objectives. We realize the importance of our partnerships and strive to satisfy two customers – our client and our client’s customer.