All Aboard the Cloud! Your Customers Will Thank You
The globalization of business means that today you need to outsmart and compete against businesses around the world.
To successfully compete you need to set yourself apart from the competition. To win customers and keep them, you need to build a brand that promotes a loyal following in spite of all the imposters encroaching on your business. You have to do business smarter and better than all the rest. A cloud-based contact center solution can help you do all that, turning your challenges into opportunities and enabling you to achieve greater success.
Cloud-based solutions improve contact center efficiencies, profitability and enable contact center operators to focus on business challenges rather than hardware.
Win and Keep More Customers with Enhanced Services
Customer service has more than ever before become a powerful differentiator for businesses. Research from the Stravity Group indicates that 95 percent of business leaders see customer service as the next competitive battleground. Cloud-based contact center solutions can greatly increase your deployment speed and significantly lower your costs for new customer service oriented offerings.
Dynamically Scale Up or Down Based on Demand and Need
With its ability to deploy new features and agent seats within mere minutes, cloud solutions provide unmatched agility to expand and contract both service offerings and call-handling capacity on demand. You can ramp up or ramp down capacity on a moment’s notice based on call volume. When a devastating flood hit the Milwaukee County, Wisconsin area in July 2010, the county’s 211 Impact service was able to leverage its inContact Software-as-a-Service solution to scale its capacity from 70 to 1000 ports and triple the number of phone agents available within minutes to handle the crush of calls it received in response to that disaster.
The Cloud ensures seamless disaster recovery and business continuity. No matter what the circumstances, your company will always be available to your customers. The cloud also lowers total operations costs, enabling you to operate more efficiently, optimize the cost and quality of every customer interaction and create new pathways to profit.
This blog post was derived from inContact‘s whitepaper: Differentiate Your Business in the Cloud, March 2012, CRM Magazine
“We have been working with The Connection for over 10 years because they have demonstrated the ability to adapt and grow with our changing business needs.”
Vice President /General Manager of a Leading National Manufacturer & Retailer