Tradeshows
Look for The Connection at the following events. Please click here for more information and to arrange a meeting. Direct Selling Association Annual Meeting June 3 -5, 2012... Read More
Swilen's Posts
4 Reasons to Outsource Call Center Services in the U.S.
Many organizations have found that outsourcing their calls globally offshore has been very beneficial and a positive experience to leverage costs and language specialization. We have recently found some... Read More
Outsourced Call Centers Provide Product Recall Insurance
In order to have a company you must have a customer. In order to have a successful company your customers must be happy with your product or service. Product... Read More
E-Commerce: Outsourced Call Centers and Live Web Chat
Order a product online and have it shipped to your door within three business days at a cheaper price than actually going to a store and buying the product.... Read More
The Future of WiMAX is in the Hands of Call Center Agents
As of now there are three different options that people have to access the internet on their computers. Broadband- You use a DSL or Cable Modem if you are... Read More
Things to consider when outsourcing your call center.
This week’s guest blogger is Bill Samuels, President of Telesales Services a call center referral agency. He answers some common questions that he encounters regarding outsourced call center work. Bill... Read More
How to effectively schedule your call center workforce
Three things to consider when scheduling your call center workforce to maximize service and minimize cost! Long–term planning: Through long-term planning the number of agents needed to meet the volume... Read More
Senator Schumer Proposes a Tax on Calls to Off-Shore Agencies
Earlier this June, Senator Charles Schumer (D-NY) proposed legislation that would tax companies that transfer calls with American area codes to foreign call centers. If the legislation is passed, companies that... Read More
Healthcare Industry: Say Hello to 30 Million Hungry Consumers
On March 23, 2010 President Obama signed legislation to ratify health care coverage for millions of uncovered Americans by 2014. According to the nonpartisan Congressional Budget Office, the government is... Read More
The Connection® Expands Call Center Presence in Western New York
BURNSVILLE, Minn. – The Connection (www.the-connection.com ), an award winning outsourced call center company, has announced the addition of a new 350-seat call center in Olean, New York. The... Read More
