Congressman Tim Bishop is urging President Barack Obama to consider the “U.S. Call Center and Consumer Protection Act” as part of the White House forum on “insourcing” and keeping... Read More
BtoB has a two-part article on developing a data breach plan. You can read the oringinal articles here and here. I’ve also posted both parts of the article below.... Read More
Call Center Outsourcing: Transforms Telecom Customer Service from Cost to Profit Many organizations have found that outsourcing improves business processes, reduces costs and dramatically improves customer relationships and customer... Read More
You can find the original article HERE The Wall Street Journal recently published their annual “CEO Council” edition, where industry experts and members of the WSJ CEO Council addressed... Read More
In an effort to try and stop call center jobs from going overseas, legislators are introducing a bill that would penalize American companies for outsourcing their call center operations... Read More
There is a terrific article over at Voice & Data about outsourcing in the Telecom industry. I’ll post the full article below, but be sure to check out the... Read More
Unified Communications Strategies has a great article on social media and call centers. Check it out here! Read More
The Connection is proud to announce that it has made the 2011 Inc. 500|5000 list of fastest-growing private companies in America! To learn more about the Inc. 500|5000 list... Read More
Tim holody NCOF 2011 Presentation View more presentations from salesking. Read More
