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Business Trends 2014

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The business world is a highly competitive industry. Different companies and brands implement a variety of marketing and advertising tools to get to the top. These tools are used... Read More

The Benefits of Outsourcing

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Effectively managing business operations can be difficult for companies of all sizes. As the needed operations grow, managers and business owners have more on their plates than is possible... Read More

We Provide the Best Medical Call Center Services

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If you need medical call center services, The Connection has experience in providing the best outsourced health call center solutions. We are an award-winning healthcare call center that provides... Read More

The Connection Has Provided Unmatched Inbound Call Center Services for Over 30 Years

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With more than 30 years of experience in providing inbound call center services to our customers, we have developed the knowledge and expertise necessary for providing the best service... Read More

US-Based Call Center Services that You Can Depend On

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At The Connection, we offer call center services with quality assurance and monitoring and many other features that ensure you of the best service anywhere. We work with our... Read More

How to Effectively Choose a Technical Support Call Center for Outsourcing Customer Service?

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Picking a call center is one of those business decisions that can make or break your customers’ perception about you. It is therefore necessary to exercise caution while outsourcing... Read More

How to Lower Operational Costs with Call Center Services?

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Keeping the operational cost to its minimum is a huge concern for any business. An operational cost going haywire can eat away into company’s profits and diminish its returns.... Read More

What to Look for When Outsourcing Your Healthcare Call Center?

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Outsourcing call center services is important for the healthcare industry, due to the dual benefits it has to offer. It helps the companies bring down their operational costs in... Read More

Avoid These Common Mistakes with Live Chat in Your Inbound Call Center

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Live chat is a handy option available on modern-day business websites and e-commerce portals. An inexpensive component of an inbound call center, live chat provides real time assistance to... Read More

5 Simple Steps to Improving Your Healthcare Call Center

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The importance of customer satisfaction to win customers’ loyalty remains unquestionable in the healthcare sector as well. Players in this sector have joined the bandwagon of call center outsourcing... Read More

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