The Connection has extensive experience providing outsourced contact center solutions for Non-Profit organizations. Our customized agent training and advanced technology allows us to deliver an unparalleled customer experience while increasing donations and improving donor acquisition and retention. With a string of industry awards for quality and performance, we have the expertise, capacity and sensitivity for your cause to handle your fundraising and donor contact center service needs with the dedication you would expect from an industry leader.
You Will Benefit From Our Industry Expertise:
- 100% U.S.-based contact centers – providing professionally-trained agents who answer calls 24 hours a day, 365 days a year.
- Capacity and scalability – ability to meet your service level goals by adding agents quickly and seamlessly, with the capacity to handle over 100 million calls per year through U.S.-based agents.
- Multichannel services – reaching donors through voice, web chat, email response, and interactive voice response (IVR) channels.
- Proactive account management – optimizing your success through a flexible, consultative approach and a focus on quality.
- Quality Focused – ensuring quality and performance through on-demand, web-based reporting and live or recorded call monitoring.
- Workforce optimization – scheduling staff to maximize utilization efficiencies to lower your costs.
- Customized agent training – developing customized training based on your organizational culture and donor contact requirements.
- Advanced technology and technical integration – leveraging skills-based routing to direct calls to the best-qualified agents while accessing your internal CRM system in real time.
Inbound and Outbound Calls
Lapsed Donor Reactivation
Sales, Cross-sells & Upsells
24×7, 365 Days Per Year
Peak Call Volume Support
Political Groups & Candidates
Health & Humanitarian Organizations
Professional & Recreational Associations
Public Broadcasting Stations