Buffer

Non-Profit

Non ProfitThe Connection has extensive experience providing outsourced contact center solutions for Non-Profit organizations. Our customized agent training and advanced technology allows us to deliver an unparalleled customer experience while increasing donations and improving donor acquisition and retention. With a string of industry awards for quality and performance, we have the expertise, capacity and sensitivity for your cause to handle your fundraising and donor contact center service needs with the dedication you would expect from an industry leader.

You Will Benefit From Our Industry Expertise:

  • 100% U.S.-based contact centers – providing professionally-trained agents who answer calls 24 hours a day, 365 days a year.
  • Capacity and scalability – ability to meet your service level goals by adding agents quickly and seamlessly, with the capacity to handle over 100 million calls per year through U.S.-based agents.
  • Multichannel services – reaching donors through voice, web chat, email response, and interactive voice response (IVR) channels.
  • Proactive account management – optimizing your success through a flexible, consultative approach and a focus on quality.
  • Quality Focused – ensuring quality and performance through on-demand, web-based reporting and live or recorded call monitoring.
  • Workforce optimization – scheduling staff to maximize utilization efficiencies to lower your costs.
  • Customized agent training – developing customized training based on your organizational culture and donor contact requirements.
  • Advanced technology and technical integration – leveraging skills-based routing to direct calls to the best-qualified agents while accessing your internal CRM system in real time.

 

Non-Profit Services

Inbound and Outbound Calls

Customer Support

Donor Acquisition

Donor Retention

Lapsed Donor Reactivation

Fundraising

Consumer Information

Lead Generation

Adverse Events

Sales, Cross-sells & Upsells

24×7, 365 Days Per Year

Peak Call Volume Support

Industries Supported

Charities

Religious Groups

Political Groups & Candidates

Health & Humanitarian Organizations

Professional & Recreational Associations

Museums

Public Broadcasting Stations

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