Each year The Connection handles millions of lead generation, financial aid and lead qualification with warm transfer calls for education clients nationwide. We work closely with many leading colleges, universities and financial institutions and provide exceptional student service results. Our customized training and advanced technology ensures that our highly-trained agents will deliver an unparalleled service experience. Trusted by many leading organizations, we provide the experience, quality, and operational efficiencies needed to help you lower your inquiry costs and improve your quality rates. We handle it all with the quality and dedication you expect from an award-winning industry leader.
Some of the benefits of outsourcing with The Connection include:
- 100% U.S.-based contact centers – providing professionally-trained agents who answer calls 24 hours a day, 365 days a year.
- Capacity and scalability – ability to meet your service level goals with the capacity to handle over 100 million calls per year through U.S.-based call center agents.
- Proactive account management – optimizing your success through a flexible, consultative management approach with a focus on quality.
- Quality focused – ensuring quality and performance through on-demand, web-based reporting with live and recorded call monitoring.
- Workforce optimization – scheduling staff to maximize utilization efficiencies to lower your costs.
- Customized agent training – developing customized training based on your organizational culture and contact requirements.
- Advanced technology and technical integration – leveraging skills-based routing to direct calls to the best-qualified agents while accessing your internal CRM system in real time.
Some of the education services that we offer include:
- Lead Generation
- Lead Qualification and Transfer
- Admissions Services
- Enrollment Services
- Financial Aid and Student Loan Services
- Student Retention
- Student Services
- Appointment Setting
- Help Desk Support
- Rapid Scripting Modifications
- Quick Program Implementation
- Hands-on Program Management
- Client-specific Training
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