Healthcare Call Center Services


The Connection has extensive experience providing outsourced health call center solutions. Our specialized training and advanced technology ensures that our agents will optimize your conversion results and deliver unmatched customer service.

Since the healthcare industry handles a vast variety of calls at high volumes, it is important to make sure the caller is fully satisfied with their interaction. Healthcare call center services easily classify calls and direct them to the correct department to cut wait time and resolve the issue as quickly as possible. Careful healthcare call center scripting is created to ensure low talk time and avoid conflict with the caller.

Trusted by many leading healthcare, insurance, and pharmaceutical companies, we are an award-winning healthcare call center providing the experience, quality, and operational efficiencies needed to help lower your member acquisition costs and improve your enrollment conversion rates. Take advantage of our healthcare call solutions for day-to-day tasks or more complex crisis management. Handling everything from enrollment to member services, The Connection offers superior healthcare call center solutions.

Benefits of Using A Healthcare Call Center Include:

  • HIPAA and CMS Compliance – ensuring healthcare call center agents comply with patient confidentiality and industry regulations.
  • Licensed Life and Health Insurance Agents - training healthcare call center agents and handling license reciprocity so we can sell and cross-sell your life and health insurance products in all 50 states.
  • Capacity and Scalability - ability to meet your service level goals by adding agents quickly and seamlessly, with the capacity to handle over 100 million calls per year through U.S.-based agents.
  • 100% U.S.-based Healthcare Contact Centers - providing professionally trained, accent-neutral agents who handle calls 24 hours a day, 365 days a year.
  • Multichannel Healthcare Call Center Services - connecting with members through voice, live web chat, email response, and interactive voice response (IVR) channels.
  • Quality Control - ensuring consistent, high quality healthcare call center solutions through on-demand web-based reporting and live or recorded call monitoring.

Our Healthcare Call Center Services:
Inbound and Outbound Healthcare Calls
Member Services
Licensed Healthcare Call Center Agents
Enrollment
Direct Sales, Cross-sells & Upsells
Eligibility Support
Claims Status
Consumer Information
Lead Generation
Adverse Events
Call Center Agents Available 24/7
Peak Call Volume Support

Sectors Supported by Health Call Center Solutions:
Health Insurance
Life Insurance
Medicare Advantage Plans
Medicare Supplements (Medigap)
Medicare Special Needs Plans
Medicaid
Prescription Drug Plans
Health Reimbursement Plans (HRA & HSA)
Dental & Vision Plans
Pharmaceutical


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