Healthcare Call Center Services

HealthcareThe Connection has extensive experience providing outsourced health call center solutions. Our advanced technology and specialized training ensures that agents optimize conversion results and deliver unmatched customer service.

Trusted by insurance, pharmaceutical, hospitals, and leading healthcare companies, The Connection is an award-winning healthcare call center, providing the quality, experience, and operational efficiencies necessary to lower member acquisition costs and improve enrollment conversion rates. Take advantage of call center solutions for both day-to-day tasks and complex crisis management. We provide superior healthcare call center solutions, handling everything from member services to enrollment.


Healthcare Call Center Benefits Include:

  • HIPAA and CMS Compliance – Healthcare call center agents comply with patient confidentiality and industry regulations.
  • Licensed Life and Health Insurance Agents – We train Life and Health Insurance call center agents and handle license reciprocity so we can cross-sell and sell your life and health insurance policies in all 50 states.
  • Non- Licensed Agents – Our healthcare call center agents receive extensive HIPAA compliance training.
  • Scalability and Capacity – We have the ability to meet your service level goals by quickly and seamlessly adding agents. Our U.S.-based agents have the capacity to handle more than 100 million calls per year.
  • 100% U.S.-based Contact Centers – The Connection provides professionally trained agents who handle calls 24 hours a day, 365 days a year.
  • Multichannel Healthcare Call Center Services – We connect with members via live web chat, voice, email response, and IVR (interactive voice response) channels.
  • Quality Control – We provide consistent, high quality healthcare call center solutions through on-demand recorded call monitoring and web-based reporting.


Our Healthcare Call Center Services:

  • Inbound and Outbound Healthcare Calls
  • Member Services
  • Appointment Setting
  • Physician Referral
  • Health & Wellness
  • Licensed Life and Health Insurance Call Center Agents
  • Enrollment
  • Direct Sales, Cross-sells & Upsells
  • Eligibility Support
  • Claims Status
  • Consumer Information
  • Lead Generation
  • Adverse Events
  • Call Center Agents Available 24/7
  • Peak Call Volume Support


Sectors Supported by Health Call Center Solutions:

  • Health Insurance
  • Life Insurance
  • Health Benefit Exchange
  • Medicare Advantage Plans
  • Affordable Care Act Call Center Support
  • Medicare Supplements (Medigap)
  • Medicare Special Needs Plans
  • Medicaid
  • Prescription Drug Plans
  • Health Reimbursement Plans (HRA & HSA)
  • Dental & Vision Plans
  • Pharmaceutical
  • Small Business Health Option Plan Enrollment (SHOP Enrollment)
  • Consumer Assistance Call Center Support
  • Beneficiary Assistance Call Center Support
  • Member Encounter Support and Management Call Center
  • Member Complaints and Grievances Call Center
  • Hospitals and Clinics



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