Medicaid Call Center Services
At The Connection, our goal is to provide your clients with high quality service to ensure peace of mind. Our Medicaid call center services do just that by offering Medicaid beneficiaries the information and support needed 24 hours a day, 7 days a week.
We are an award-winning call center with many satisfied clients in the healthcare field. Our 100% U.S.-based Medicaid call center agents will efficiently handle high call volumes to increase conversion rates and provide unparalleled customer care. Our services are scalable to quickly add agents when your business grows. All customized call scripting are aligned with your business needs to guarantee lower call time and higher conversion rates. We offer coverage for routine day-to-day functions as well as more complex issues.
Our Medicaid call centers are HIPAA and CMS compliant to ensure your clients’ privacy and protection. In addition to traditional inbound call support, a Medicaid call center provides IVR (interactive voice response) menus, email support, and live web chat so your business is reachable through many channels.
Medicaid call center agents are specially trained to manage a large number of concerns including:
- Medicaid beneficiary acquisition, eligibility, and enrollment
- Senior Sensitivity Training
- General questions and member support
- Medicaid policy amendments
- Crisis management
- Filing Medicaid claims and clarifying claim status
- Inbound and outbound call support
- Sales, upselling and cross-selling
Utilizing a Medicaid call center for day-to-day activities offers prospective and current beneficiaries the tools and information to make educated decisions. Contact us today to receive a quote for Medicaid call center services to get started.
