Medical Call Center Services
The world of healthcare is unpredictable. One aspect you can control is how new and sometimes urgent issues are handled and processed. A medical call center service is a practical solution to healthcare management.
As an award-winning medical call center, The Connection provides superior customer service and business organization to ensure seamless communication. Our 100% U.S.-based medical call center agents are highly trained and compliant with HIPAA and CMS regulations to protect patient confidentiality.
Doctors and other medical practitioners rarely have time to answer calls or listen through voicemails – not to mention medical emergencies can occur at any time of day. A medical call center is available 24/7 to handle routine and emergency procedures. We have assisted clients in all areas of healthcare, including doctors, surgeons, health insurance companies, hospitals, and hospice services. Our medical call center agents follow customized scripts in line with your specifications to guarantee lower call time, fewer dropped calls, and more conversions.
Through various communication channels we can provide a multitude of patient services, including but not limited to:
- Patient acquisition
- Appointment setting
- 24/7 patient support and general information
- Crisis management and information delivery
- IVR (interactive voice response) menu services to direct callers appropriately
- Web-based patient care to answer questions regarding preventative measures, prescriptions, referrals, general practice information, etc.
- Inbound and outbound medical call center services
A medical call center can help you achieve your number one concern – the well-being and peace of mind of your patients. Contact us today to receive a quote for medical call center services to get started.