Rapid Response

Rapid ResponseThe Connection has extensive experience handling rapid response customer contact center services—and specializes in protecting your brand during consumer product safety, product recall, crisis management, class action, and data breaches. With a string of industry awards for quality and performance, we are trusted by many leading Fortune 500 companies and have the expertise, flexibility, and capacity to handle your brand’s critical customer contact issues with the dedication you expect from a recognized industry leader.

The Connection Rapid Response Expertise

  • Rapid program implementation – meeting immediate issues and ensuring customer satisfaction.
  • Scalability – adding agents quickly and seamlessly as your contact volume increases.
  • 100% U.S.-based contact centers – providing the capacity to handle over 100 million calls per year through U.S.-based agents.
  • Multichannel services – reaching customers through voice, live web chat, email response, and interactive voice response (IVR) channels.
  • Flexible scripting – providing quick and easy agent script changes as issues evolve.
  • Workforce optimization – scheduling staff to maximize cost-efficiencies without compromising quality.
  • Advanced technology and technical integration – leveraging skills-based routing to direct calls to the best agents and accessing your internal CRM system in real time.
  • Customized reporting and call monitoring – ensuring quality and performance through on-demand reporting and live or recorded call monitoring.
  • Open 24 hours a day, 365 days a year – handling critical customer contact issues to meet your schedule and needs year-round.


Rapid Response Services

Inbound and Outbound Calls

Product Recalls

Data Breach Notification

Class Action Settlement Claims

Crisis Management

Service Interruptions

Disaster Relief Communications

Risk Mitigation Services

Product Liability Customer Support

Industries Supported

Consumer Products




Financial Services


Food & Beverage

Government Organizations


Angry Customer? 5 Rules for Handling Complaints

Developing a Data Breach Plan

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