Each year The Connection handles millions of customer service, reservations, sales and upsell calls for clients nationwide.  We work hand-in-hand with many leading companies providing exceptional world-class quality and reservation conversion results.  Our customized training and advanced technology ensures that our highly-trained agents will optimize your conversion results and deliver an unparalleled customer service experience.  Trusted by many leading Fortune 500 companies, we provide the experience, quality, and operational efficiencies needed to help you lower your customer service costs and improve your reservations conversion rates.  We handle it all – from customer service to reservations – with the quality and dedication you expect from an award-winning industry leader.

You Will Benefit From Our Industry Expertise:

  • Capacity and scalability – providing the capacity to handle over 100 million calls per year and the ability to add agents efficiently and seamlessly at our multiple U.S.-based facilities.
  • 100% U.S.-based contact centers – providing professionally-trained agents who handle calls 24 hours a day, 365 days a year.
  • Multichannel services – connecting with customers through voice, live web chat, email response, interactive voice response (IVR) and social media channels.
  • Quality Focused – ensuring quality and peak performance through on-demand reporting, web-based agent quality scorecard, and live or recorded call monitoring.
  • Advanced Technology – leveraging skills-based routing to direct calls to the best-qualified agents while accessing your internal CRM system in real time.

Travel and Tourism Services

Inbound and Outbound Calls

Reservations and Appointment Setting

Customer Service/ Information Services

Sales, Up-sells, Cross-sells

Customer Acquisition & Customer Retention

Help Desk/Troubleshooting

Billing Support/Inquiries

Third-Party Verification

Email Response

Live Web Chat

Interactive Voice Response (IVR)

Social Media Monitoring

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