Live Web Chat Contact Center Solution

The Connection has extensive experience providing outsourced contact center solutions for the broadband, cable and wireless telecommunications industries. Our advanced technology and highly-trained agents allow us to deliver an unparalleled quality and customer service experience. With a string of industry awards for quality and performance, we have the expertise to lower your customer support costs, increase sales conversion rates, and improve your first call resolution. We handle it all – from customer acquisition and retention to technical support and customer service – with the quality and commitment you would expect from an award-winning industry leader.

Complete the form below and we will send you a comprehensive proposal with pricing and in-depth information on our services.


Services

The Connection provides multi-channel contact center support creating a full service atmosphere including:

  • Inbound and Outbound Calls
  • Customer Service/Support
  • Technical Support Levels I & II
  • Help Desk/Troubleshooting
  • Sales/Upsells/Cross-sells
  • Activation Support
  • Customer Acquisition & Retention
  • Billing Support
  • Email Response
  • Live Web Chat
  • Interactive Voice Response
  • Third Party Verification
  • Adverse Events

Industries and Experience
Lower Cost for Support

  • Broadband
  • Wireless
  • Telecommunications
  • Cable
  • Satellite TV
  • WiMax
  • 3G & 4G
  • 29 years of contact center experience
  • 100% U.S.-based contact centers
  • Proactive account management
  • Detailed reporting and monitoring
  • Advanced technology and technical integration
  • 24×7, 365 hours of operation

More Information

Please click here to request additional information.

Once complete we will provide you with a detailed corporate overview and cost proposal regarding the capabilities of The Connection.