Making The Connection: We’re Ready to Meet Your Utility Call Center Needs

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Utility call centers are becoming more of a necessity as energy distribution has become privatized. With so many companies offering varied rates for distribution and services, customers have even more questions in addition to that age old inquiry: “Why is my bill so high?” At The Connection, we stand poised to help the utility industry, allowing your company to focus its efforts on growing businesses and keeping pace with changes. We understand the importance of customer concerns and as a U.S.-based utility call center with a consultative focus, we can address those common concerns. The Connection uses live operators, not automatons or voice-activated menus, and because of that we can negate the frustration that a customer might ordinarily feel by being placed on hold by one machine only to be transferred to another. Common courtesy is the fastest way to retain customers, and a lack thereof is the fastest way to lose them. We believe that being put in touch with a live operator when you call a business with concerns is a matter of common courtesy that no company can afford to overlook.

Deregulation of utilities has led to a massive influx of companies that offer services not specifically related to the delivery of the various energy sources. For instance, Companies like Microsoft, Google, and Apple offer applications for download to your mobile phone or tablet that can tie in with a live network of smart appliances in your home and give you up-to-the-minute details on those appliances’ energy consumption. With deregulation there is now room for trade and competition in the utility industry, so the one thing that has become the single most crucial driving force in a utility company’s success is customer satisfaction. That’s where we come in. At The Connection it’s our job to train highly qualified live operators to see to the needs of your customers. For you, this translates to an exponential boost in efficiency.

On April 9th through the 12th, we’re going to have representatives at the AGA/EEI conference in Fort Worth, Texas. We are incredibly excited about the opportunity to meet with several dozen of our peers in the utility industry. Please feel free to meet up with us during this exciting exposition. We’ll be more than happy to have a sit down with you and discuss any of your needs. If you don’t plan to attend the conference, that’s okay, too. You can contact us at any time to inquire about our utility call center services, or any other services. We look forward to speaking with you!

Christopher Hennen