The Connection works hand-in-hand with many leading Fortune 500 companies, handling millions of bilingual (English & Spanish) customer service, sales and upsell calls each year. With over 29 years of award-winning call center experience, we will proactively exceed your business objectives and goals through superior account management, bilingual customer service, sales certified agents and with state-of-the-art-technology.
Bilingual Account Management:
On a daily basis, your National Account Manager (NAM) will be your primary contact, proactively managing your English and Spanish business. Your NAM will focus on enhancing your sales conversions through script modifications, agent specific conversions and report analysis.
Large Capacity :
With call centers in the U.S. we have the expertise and large capacity to provide our clients with extensive bilingual (English & Spanish) call center services.
Training and Agent Specialization:
Many of our CSRs speak both English and Spanish. This allows us the opportunity to provide a significant level of Spanish-language support to our clients. We have team supervisors and supervisors fluent in Spanish who evaluate CSRs in their own language. We also work with our clients to provide bilingual scripting in order t eliminate delays experienced when Spanish-speaking CSRs must translate scripted language from English.