Inbound Teleservices & Inbound Call Center Services


For more than 30 years, The Connection has provided unmatched inbound call center services for leading Fortune 500 companies and mid-sized businesses. Our inbound call center agents and advanced call center technology allow us to deliver an unparalleled customer service experience. With a number of industry awards for performance and quality behind us, we have the expertise required to increase sales conversion rates, lower customer support costs, and improve first call resolution.

Professionals at The Connection realize that a technology driven world requires technology driven services. From technical support and customer care to customer acquisition and retention, our inbound teleservices handle call volume with a commitment to excellence.

As the quality of inbound teleservices paints the face of your company, we provide a large variety of inbound call center services, specifically customized to your industry. Take advantage of our call contact center data systems for everything from appointment setting and voice-generated business information to complex solutions such as product recall and crisis management. We help receive calls, classify caller needs and urgency, and direct calls to the proper department for the most thorough and efficient call resolution possible. Careful inbound call center scripting allows The Connection agents to converse with customers naturally and display a strong knowledge of your products and services.

There are many reasons to partner with an inbound call center service provider no matter what industry you are in. By investing in a call center or inbound teleservice provider, you are saving your company money, improving customer relations, increasing revenue, and much more. Inbound call center agents form solid client relationships, giving your company the trust factor you desire. Via call monitoring and quality assurance, inbound teleservices are continuously evaluated and updated to ensure customers receive optimal care.

With multiple call center facilities nationwide and more than 1,000 workstations, The Connection has the capability to handle the requirements of any business. Our variety of applications are appropriate for both business-to-business and business-to-consumer markets, making us one of the finest inbound call centers in the nation. We work hard to ensure we not only meet, but exceed our client’s expectations. Experienced call center professionals deliver effective inbound teleservices and maintain superiority in all areas of your operations.