Call Center Customer Services: Customer Service Outsourcing

Each year The Connection handles millions of customer service and support calls for clients nationwide, working hand-in-hand with many leading companies. Our customized training and advanced technology ensures that our customer service agents will deliver an unparalleled caller experience.  Trusted by many leading Fortune 500 companies and mid sized businesses, we provide the operational efficiencies needed to help you lower your customer service costs and improve your quality rates. As an award-winning industry leader, you can rest assured in the fact that your call center customer service is handled with ultimate care.

Some of the key benefits you will experience by customer service outsourcing of customer care calls, emails and chats include:

  • Improving and maintaining brand loyalty
  • Qualified call center agents to cross-sell and upsell your products and services
  • Lower customer churn & higher profitability
  • Promotion of new products or service offerings
  • Multichannel customer service outsourcing platforms to assist customers 24/7
  • Proactive, compassionate customer service approach

Customer service is the face of your company – allow our call center customer services to make a good impression on your clients. From the moment the caller is connected with a 100% U.S.-based customer service agent, their information is gathered promptly to classify the call and direct it to the proper department. Flexible scripts are followed throughout the process for the call to run as smoothly and efficiently as possible. Our customer service agents are trained to be fully knowledgeable of your product or service’s functions. Outsourced customer care agents are available 24/7 through live chat, email response, and interactive voice response to cater to all urgency levels of callers. Consider our customer service outsourcing for higher customer retention and conversion rates at a lower price.