Crisis Management

The Connection has extensive experience handling rapid response customer contact center services – and specializes in protecting your brand during adverse situations such as: product recalls, data breaches, class action settlements and natural disasters.  With a string of industry awards for quality and performance, we are trusted by many leading Fortune 500 companies and have the expertise, flexibility, and capacity to handle your critical customer contact issues with the dedication you expect from a recognized industry leader.

We can provide you with:

  • Customer Support and Product Recall Expertise;
  • Rapid Program Implementation;
  • Prompt Agent Ramp-Up Capabilities;
  • 100% U.S.-Based Contact Centers;
  • Flexible Scripting;
  • Hands-on Program Management;
  • Client-Specific Training.

Contact Center Services:

  • Customer Service and Support;
  • Store/Dealer Locator;
  • Product Recall Services;
  • Data Breach Notification;
  • Class Action Settlement Claims Support;
  • Disaster Relief Communications.