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Interactive Voice Response

The Connection has internal Interactive Voice Response (IVR) capabilities integrated though our Aspect ACD including menu prompts, custom messaging and information delivery, call routing and prioritization, and information capture. For client programs requiring large IVR port capacity or functionality, including third-party database integration for self-service applications, we have partner relationships that we can engage to implement the necessary advanced functionality such as:

Technology

Speech Recognition
Surveys & Polls
Dealer/Store Locator
Call Routing
Call Allocation
Customer Service
Virtual ACD
Automated Dialer
Outbound Notification
Get Out the Vote

Benefits of Using The Connection IVR Services:

Automate and direct call flow
Flexible, scalable, reliable and rapid
Multi-language capability
CRM integration
Call recording

Industries

Pharmaceutical
Political Campaigns
Healthcare
Retail
Direct Response
Government