Outbound Call Center Services

Outbound Services

The Connection can assist with all outbound call center service needs. As an award-winning call center, we have extensive experience with a variety of outbound call types in the areas of business-to-consumer and business-to-business marketing. Outbound calls are rapidly returned via our 100% U.S.-based call center agents, using a variety of technical solutions for the best available customer care.

Acquire new customers and retain the old with the benefits of outbound call center services, ensuring a smooth workflow and timely customer contact. The Connection call center agents know service and product functions inside out to provide resolutions for initial client calls, and subsequent ones, developing the necessary trust factor to convert leads into sales.

Outbound call centers are perfect for simple day-to-day tasks, including appointment confirmation and responding to basic customer inquiries. Using the services of an outbound call center is a way to demonstrate customer loyalty and cultivate a positive brand image. Customers take comfort in the fact your company is reaching out to resolve their issues. From crisis management and product recall to technical support and customer service, outbound call center services assure problems are quickly and efficiently resolved.

The Connection works with our partners and professionals to develop careful and flexible call center scripts that guarantee consistency and reduced talk time. These outbound call scripts gather the pertinent information clients initially call to receive and then direct incoming calls to the correct departments – calls are continuously evaluated and monitored for quality so updates and script changes can be made as necessary. Goals include reducing wait time, decreasing dropped calls, and providing the best customer service available.

In addition to outbound follow up phone calls, The Connection offers email response services and live chat so customers are catered to 24 hours a day, 7 days a week. Our agents are available at all hours to resolve questions and follow up with issues customers may not have had initially resolved. As with our inbound teleservices, outbound teleservices are necessary to assist clients in a technology-based world where customer service is critical.

Our years of outbound call center service experience, combined with advanced technical solutions and commitment to quality has helped us achieve exceptional results for clients. With four call center facilities and over 1,000 workstations across the USA, we have the capacity to handle over 100 million calls each year. Our outbound call center solutions exceed customer expectations and build brand loyalty.

Our Outbound services include:

  • Outbound Business to Business
  • Outbound Business to Consumer
  • Outbound Non-profit
  • Outbound Political Calling
  • Outbound Lead Generation
  • Outbound Sales
  • Outbound Appointment Setting