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Live Web Chat
The Connection contact center agents will communicate with your website prospects through advanced live web chat functions to turn web shoppers into buyers – increasing sales conversions and enhancing the customer service experience on your website.
Live Web Chat Capabilities:
- Provide visitors with immediate assistance.
- Proactively invite customers to chat if you see signs that they are about to abandon your site.
- Ability to convert your online visitors to loyal customers.
- Explain product options and answer support related questions while customers are still on your site.
- Provide canned answers to make it easy for certified eReps/Chat Specialists to answer routine questions.
- Live Web Chat can help increase your online conversions and customer acquisitions by providing 24 x 7 assistance.
- Make chat available whenever visitors request it.
- Ability to chat with more than one visitor concurrently.
- Increasing customer satisfaction by allowing our clients’ customers to receive quick answers to their questions.
Benefits of Using The Connection Live Web Chat Services:
Customer Service Benefits:
- 24 x 7 Live Web Chat Customer Service support is provided by certified eReps/Chat Specialists which offer your customers a satisfying web experience.
- Live Web Chat through The Connection will convert site visitors into profitable long-term customers.
- Live Web Chat functions improve First Call Resolution Rates.
- Live Web Chat provides proactive engagements with your customers/site visitors improving overall satisfaction.
- Certified eReps/Chat Specialists can chat with more than one customer at a time – increasing agent proactively.
- Highly trained certified eReps/Chat Specialists proactively engage site visitors to greatly increase sales conversion rates (Live Web Chat Services can improve sales conversions by 20-30%).
- Proactive web chat services drastically help to reduce shopping cart abandonment.