Live Web Chat

The Connection contact center agents will communicate with your website prospects through advanced live web chat functions to turn web shoppers into buyers – increasing sales conversions and enhancing the customer service experience on your website.

Live Web Chat Capabilities:

• Provide visitors with immediate assistance.

• Proactively invite customers to chat if you see signs that they are about to abandon your site.

• Ability to convert your online visitors to loyal customers.

• Explain product options and answer support related questions while customers are still on your site.

• Provide canned answers to make it easy for certified eReps/Chat Specialists to answer routine questions.

• Live Web Chat can help increase your online conversions and customer acquisitions by providing 24 x 7 assistance.

• Make chat available whenever visitors request it.

• Ability to chat with more than one visitor concurrently.

• Increasing customer satisfaction by allowing our clients’ customers to receive quick answers to their questions.

Benefits of Using The Connection Live Web Chat Services:

Customer Service Benefits:

• 24 x 7 Live Web Chat Customer Service support is provided by certified eReps/Chat Specialists which offer your customers a satisfying web experience.

• Live Web Chat through The Connection will convert site visitors into profitable long-term customers.

• Live Web Chat functions improve First Call Resolution Rates.

• Live Web Chat provides proactive engagements with your customers/site visitors improving overall satisfaction.

• Certified eReps/Chat Specialists can chat with more than one customer at a time – increasing agent proactively.

Sales Benefits:

• Highly trained certified eReps/Chat Specialists proactively engage site visitors to greatly increase sales conversion rates (Live Web Chat Services can improve sales conversions by 20-30%).

• Proactive web chat services drastically help to reduce shopping cart abandonment.