Why Choose The Connection as Your Outsourced Contact Center Partner?
You’ve created a company with a good reputation built on caring, customer focused business—now you’re looking for an outsourced call center provider to deliver the kind of experience your customers expect.
The Connection is an award winning, U.S. based outsourced contact center. Continually ranked as one of the TOP 50 best outsourced contact centers in the country by Customer Inter@ction Magazine, The Connection delivers a superior experience for customers and clients alike. Also a distinguished MVP quality award winner for the last 5 years, our commitment to providing the highest levels of quality and excellence have always remained a core foundation.
With over 30 years of experience, The Connection specializes in delivering high-quality outsourced contact center services for a wide range of clients. We are exclusively a U.S. based outsourced contact center and specialize in representing your company and brand with the level of knowledge, professionalism, and customer service you require. Our focus on product knowledge and quality service adds brand value and boosts the lifetime value of customers.
The Connection: Outsourced Contact Center Specialties
Our specialties as an outsourced contact center include inbound telemarketing, inbound teleservices, email response, social media monitoring, live web chat, and interactive voice response services (IVR).
Flexibility and Capacity: The Connection has multiple facilities throughout the country, offering over 1200 workstations. We are capable of rapidly scaling to meet your increased call volume demands.
Measurable Performance Results: The Connection works with clients across the United States to create specific service performance goals and KPIs. We manage your metrics with real time, web-based reporting and tracking tools that provide you with clear visibility to our current performance levels.
Performance Training and Quality Monitoring: Every agent goes through extensive training, learning your culture and core performance objectives. Quality Assurance staff monitor agents daily utilizing our Web Quality Portal so our clients have full visibility to the daily performance and quality scores.
Customized to Fit Your Needs: As an outsourced contact center, we frame your business goals and design a plan with our recommendations and the criteria you choose.
Should you have additional questions regarding The Connection or outsourced contact centers, don’t hesitate to contact one of our representatives at: