The Connection® has experience with several types of IVR applications to support our live-operator inbound call center services. We support over 15 types of applications, including name capture, forced pre-call messages, information delivery, menu routing, warm transfers, and others.
We handle several thousands of IVR calls in a day.
We have IVR capabilities on site through our Aspect ACD in conjunction with live operator programs to assist clients in reducing costs associated with basic and/or repetitive call requests. We primarily utilize our IVR/VRU for front-end messages or call routing options. (i.e., press 1 for customer service, press 2 for sales, etc.)
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