The Connection® contact center agents will communicate with your website prospects through advanced live web chat functions to turn web shoppers into buyers - increasing sales conversions and enhancing the customer service experience on your website.
Live Web Chat Capabilities:
Provide visitors with immediate assistance.
Proactively invite customers to chat if you see signs that they are about to abandon your site.
Ability to convert your online visitors to loyal customers.
Explain product options and answer support related questions while customers are still on your site.
Provide canned answers to make it easy for certified eReps/Chat Specialists to answer routine questions.
Live Web Chat can help increase your online conversions and customer acquisitions by providing 24 x 7 assistance.
Make chat available whenever visitors request it.
Ability to chat with more than one visitor concurrently.
Increasing customer satisfaction by allowing our clients' customers to receive quick answers to their questions.
Benefits of Using The Connection Live Web Chat Services:
Customer Service Benefits:
24 x 7 Live Web Chat Customer Service support is provided by certified eReps/Chat Specialists which offer your customers a satisfying web experience.
Live Web Chat through The Connection will convert site visitors into profitable long-term customers
Live Web Chat functions improve First Call Resolution
Live Web Chat provides proactive engagements with your customers/site visitors improving overall satisfaction
Certified eReps/Chat Specialists can chat with more than one customer at a time – increasing agent proactively.
Sales Benefits
Highly trained certified eReps/Chat Specialists proactively engage site visitors to greatly increase sales conversion rates (Live Web Chat Services can improve sales conversions by 20-30%)
Proactive web chat services drastically help to reduce shopping cart abandonment
