Technology

The Connection IT department has over 130 years of combined technical expertise, and will consult with you to provide the creative and customized solutions you need. Our customized dynamic voice and data technology gives you complete redundancy and enhanced security – keeping your business online and your data secure 24 hours a day, seven days a week, 365 days a year.

The Connection operates on a “hub and spoke” business model which allows us the flexibility to accommodate fluctuating call volumes. Our Burnsville, Minnesota headquarters (our hub) contains our primary technology such as our Aspect ACDs, and Application and Storage Servers in a secure, temperature-controlled environment. We have three remote and one on-site call centers (the spokes) that access our core hub via private network.