Aspect ACD Telephone Switch
At The Connection, we use the Aspect Telephone switch, which is known as the premier switch in the telecommunications industry. The Aspect Telephone switch utilizes leading-edge technology when routing combinations of simultaneous calls to the agents.
The Aspect ACD intelligently handles all call routing by sending each call in sequence to the next available agent that has the proper skill level and training to take that specific call. By utilizing skills-based routing capabilities, the ACD is designed to direct groups of calls to specific agent groups based upon DNIS digits.