The Aspect ACD telephone switch provides full call detail reports including:
- Calls answered
- Calls abandoned
- Average talk time
- Average speed of answer
Basically any reporting format or call detail is available. In addition, we have the ability to provide you with real-time statistics from our ACD pertaining to your call activity.
Because our Aspect ACD captures all information available from each inbound call, we can provide any or all of this information to you in customized reports. Our standard reports contain daily calls per hour, average call length, abandon rate, media sources, sales orders, inventory, etc.
Customized reports are set up by our programming staff. We can develop custom reports in as short as a couple of hours, to as long as a few days depending upon the complexity of the reports and the programming required. We have not had a requested report that our IS department has not been able to program.
