Searching for a strategic partner to outsource your call center services?
Look no further!
Get your complimentary proposal, customized report, and pricing information
from an award winning, industry leading wireless, broadband and telecommunications
call center service provider.
Why Choose The Connection®?
The Connection has extensive experience providing outsourced contact center solutions for the wireless, broadband and telecommunications industries. Our advanced technology and highly-trained agents allow us to deliver an unparalleled quality and customer service experience. With a string of industry awards for quality and performance, we have the expertise to lower your customer support costs, increase sales conversion rates, and improve your first call resolution. We handle it all—from customer acquisition and retention to technical support and customer service — with the quality and commitment you would expect from an award-winning industry leader.
Personalized Hands-On Management
The Connection® is 100% client focused. We have created a culture and environment open to and encouraging direct and frequent client communication. From our CEO and senior managers, to our front-line customer service representatives, we value our partnerships first and foremost. The importance of serving to satisfy you, as well as your customers with the same standard of excellence and care is critical to our mission.
Key Strengths of The Connection
Flexibility and Capacity: The Connection has multiple facilities throughout the country, offering your organization over 1,200 workstations. We are capable of rapidly scaling to meet your increased call volume demands.
Measurable Performance Results: The Connection works with you to create specific service performance goals and KPIs. We manage your metrics with real time, web-based reporting and tracking tools that provide you with clear visibility to our current performance levels.
Performance Training and Quality Monitoring: Every agent goes through extensive training, learning the clients culture and core performance objectives. Our Quality Assurance staff monitors agents daily utilizing our Web Quality Portal so our clients have full visibility to the daily performance and quality scores of our agents.
Customized to Fit Your Needs: We frame your business goals and design a plan with our recommendations and the criteria you choose.
Should you have additional questions regarding wireless, broadband and telecommunications call center services from The Connection, don’t hesitate to contact one of our representatives at: